Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

Thank you for shopping at terroir operated by TOMY’S INDUSTRIES. This Cancellation and Refund Policy governs the cancellation of orders and the refund process for products purchased through our website www.terroirspices.com. By placing an order with us, you agree to abide by this policy.

Cancellation:

1.1 Order Cancellation:

You may cancel your order within [number] hours of placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact our customer support team at [contact email address] with your order details.

1.2 Cancellation Fee:

We reserve the right to charge a cancellation fee for orders that have already been processed or shipped. The cancellation fee, if applicable, will be deducted from the refund amount.

Refunds:

2.1 Eligibility:

To be eligible for a refund, products must be returned to us in their original condition, unopened, and unused, within [number] days of receipt.

2.2 Refund Process:

Once we receive the returned products and verify their eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

2.3 Refund Amount:

The refund amount will be equal to the purchase price of the returned products, minus any applicable cancellation fees and return shipping charges.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately at [contact email address]. We will arrange for a replacement or refund as appropriate.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at email: care@terroirspices.com.

By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.